Acts as general assistant in the TSO in service to university constituents who seek assistance with the technology supported by Winthrop University either through calls or in-person.

Duties will vary based on individual skills and experience. Actual assignment may include a combination of:
• Processing requests for Winthrop ID cards
• Processing Scantron requests (printing or scoring)
• Creating login accounts.
• Assisting clients with tier 1 support for accounts and supported devices
• Accurately logging all TSO tickets using the defined tracking system.
• Monitoring tracking system for critical response issues and routing accordingly.

• Strong interpersonal skills and ability to work well with others.
• Excellent oral and written communication skills.
• Good problem solving skills.
• Ability to work with or without direct supervision.

• Familiarity with Microsoft Office applications for support, reporting, and documentation.
• Previous customer service experience strongly desired.
• Professional demeanor.
• Ability to handle a dynamic work environment; remain productive during slow times, exercise patience and professionalism during stressful situations.